I'm missing steps from Stepler (Android)?


We constantly improve step synchronization processes with each update. There are a few remedies you can try yourself however if you encounter any issues with step synchronization in the application:

On Android:

  1. Make sure you have the latest Android-version for you phone installed
  2. Make sure you have the latest version of Stepler installed
  3. Make sure you have the latest version of Google Fitness, FitBit or Health Connect installed
  4. Restart your phone in regular intervals
  5. If you are using a Smartwatch or activity band, make sure it is setup to you pedometer correctly (you can read more about this in our Activity Bands / Smartwatches section of the helpdesk)
  6. Make sure that you are not inputting steps manually, this will not count in Stepler
  7. Make sure that Stepler and your pedometer are using the same email address
  8. If none of these steps help, we recommend you complete a full reinstallation of the application

If none of the aforementioned solve your issue, we would kindly ask you to contact us directly via our primary support channel:

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